Return & Refund Policy

Last Updated: [08-03-2024]

Welcome to Crown Appliances! Our Return and Refund Policy outlines the terms and conditions for returning products purchased from our website.

By making a purchase on our website, you agree to the terms outlined in this policy. If you do not agree with the terms, please refrain from making a purchase.

1. Returns

1.1 Eligibility: We accept returns for products within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

1.2 Non-Returnable Items: Certain items are non-returnable, including [list of non-returnable items].

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

2.2 Late or Missing Refunds: If you haven’t received a refund within a reasonable timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us at [your contact email].

3. Exchanges

3.1 Product Exchange: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at [your contact email].

4. Shipping Costs

4.1 Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

4.2 Non-Refundable Shipping Costs: Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

5.1 Reporting Damages: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on how to return the item or arrange for a replacement.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@crownappliances.com.pk.